Support
Customers and app users
Write to [email protected] with your organisation's name and, where it helps, the address of your instance, the time something happened and a screenshot. This covers the administration panel, the agents, integrations and the DatumOS iOS app. We reply within two business days; a support channel or response times agreed in your Order Form take precedence.
Your organisation's DatumOS administrators manage accounts, access and the data in your instance. Questions about your access, or requests about personal data processed inside your instance, are best sent to them first: your organisation is the controller of that data and we process it on its behalf under the Data Processing Agreement.
Security
Report a suspected security issue or unauthorised access to [email protected] with "Security" in the subject. Please do not include credentials or other secrets in the message.
New customers
To try DatumOS or discuss a plan, write to [email protected].
Legal
The service is provided under the Terms of Service and the Data Processing Agreement. Personal data processed by Ringier Axel Springer Polska as controller is described in the DatumOS Privacy Policy.